How to book hotel

HOTEL SELECTION

a/ Selecting from the offer ON-LINE SEARCH FOR AVAILABLE HOTELS

• Enter your arrival, departure, required location of the hotel, hotel type, category, number of adults and children into the search form ON-LINE SEARCH FOR AVAILABLE HOTELS on the home page.
• It is possible to book a maximum of 6 adults and 6 children under one reservation number.
• In the case of entering the number of children (1 to 6) you will be asked to fill in details.
• If you need to reserve a hotel for more than 6 adults and 6 children, make a new reservation for the remaining adults and children or send details of the whole of your reservation by an e-mail as a group request.
• After clicking SEARCH FOR AVAILABLE HOTELS available hotels will be displayed on-line with choices of available types of room within the ambit of the period and requirements entered by you.
• You can sort the on-line choice of available hotels by category, price or display a list of the most-booked hotels.
• The on-line hotel prices can be displayed EUR, USD or CZK.
• After clicking on the name of the displayed hotel a new page will be opened with a detailed description of the hotel.

b/ Selecting from HOTELS ON THE MAP

• After clicking on the MAPU or icon DISPLAY ALL HOTELS under the map on the home page a map will be displayed focused on the wider centre of the Prague capital, showing markers for the individual hotels.
• You can adjust the scale of the map.
• In the case that you are looking for hotels throughout the whole of the Czech Republic, minimize the scale to the level of the whole of the Czech Republic.
• After putting the cursor over the sign of each individual hotel a short description of the given hotel will be displayed - including a picture.
• After clicking on the name of the displayed hotel a new page will be opened giving a detailed description.
• In the case of your being interested to find out about available rooms on-line at the selected hotel, enter details of your arrival, departure and number of adults and children into the displayed search form bearing the title ON-LINE ROOM AVAILABILITY SEARCH.
• After clicking on SEARCH AVAILABLE ROOMS available types of rooms will be displayed at the hotel within the period required by you.

c/ Selecting from HOTEL BY LOCATION

• After clicking on title HOTELS BY LOCATION in the upper part of the home page select a location in the Czech Republic in which you are searching for a hotel.
• In Prague the locations are divided according to the distance from the centre.
• Each hotel is given one location.
• Hotels displayed for a selected location can be sorted further by clicking on individual HOTEL TYPES.
• On the displayed list of hotels for the selected location you can then click on the hotel name to display a detailed description.
• In the case of your being interested to find out about available rooms on-line at the selected hotel, enter details of your arrival, departure and number of adults and children into the displayed search form with the title ON-LINE ROOM AVAILABILITY SEARCH.
• After clicking on SEARCH AVAILABLE ROOMS available types of rooms will be displayed at the hotel within the period required by you.

d/ Selecting from list HOTEL BY TYPE

• After clicking on title HOTELS BY TYPE in the upper part of the home page select a type of required hotel.
• After clicking on the required hotel type corresponding hotels sorted according to location will be displayed.
• Each individual hotel can be displayed in more than one type category.
• On the displayed list of hotels for the selected location you can then click on the hotel name to display a detailed description.
• In the case of your being interested to find out about available rooms on-line at the selected hotel, enter details of your arrival, departure and number of adults and children into the displayed search form with the title ON-LINE ROOM AVAILABILITY SEARCH.
• After clicking on SEARCH AVAILABLE ROOMS available types of rooms will be displayed at the hotel within the period required by you.

e/ Selecting hotel from list of HOTEL DISCOUNTS AND BONUS NIGHTS

• After clicking on title HOTEL DISCOUNTS AND BONUS NIGHTS in the upper part of the home page all hotels will be displayed that currently offer discounts for accommodation or discounts in the form of extra nights following a given number of paid-for nights, or which offer a combination of both.
• On the list of displayed hotel discounts and free nights you can then click on the hotel name to display a detailed description.
• In case of your being interested to find out about available rooms on-line at the selected hotel, enter details of your arrival, departure and number of adults and children into the displayed search form with the title ON-LINE ROOM AVAILABILITY SEARCH.
• After clicking on SEARCH AVAILABLE ROOMS available types of rooms will be displayed at the hotel within the period required by you.

f/ Selecting hotel from BEST HOTEL DISCOUNTS AND LAST-MINUTE DEALS

• Chose hotel from BEST HOTEL DISCOUNTS AND LAST-MINUTE DEALS in the right part of the home page.
• Clicking on the hotel name will display a detailed hotel description.
• In case of your being interested to find out about available rooms on-line at the selected hotel, enter details of your arrival, departure and number of adults and children into the displayed search form with the title ON-LINE ROOM AVAILABILITY SEARCH.
• After clicking on SEARCH AVAILABLE ROOMS available types of rooms will be displayed at the hotel within the period required by you.

HOTEL RESERVATION

• If you wish to reserve the selected hotel please chose the required room type and click on RESERVE.
• This will display BOOKING FORM.
• If you require airport transfer to the hotel and transfer from the hotel to the airport, please put a tick next to this service in BOOKING FORM.
• Please confirm the ticked transfers by clicking BOOK SERVICE.
• Please fill the field SPECIAL REQUESTS details about your arrival and departure in the case that you are booking a transfer from the airport or to the airport and specify other wishes that you might have (smoking, non-smoking room etc.)
• Check a total price of the reservation.
• Fill-in all required details.
• Please choose method of payment – by credit card or bank transfer.
• Please tick that you have read and agreed to GENERAL BUSINESS AND BOOKING CONDIITONS.
• Click to CONFIRMATION OF THE RESERVATION.

PAYMENT FOR THE HOTEL – PAYMENT OF RESERVATION CONFIRMATION – HOTEL VOUCHER

BY CREDIT CARD

• After you select payment by credit card click on CONFIRMATION OF THE RESERVATION to display secure pages of GLOBAL PAYMENTS company with PAY MUZO payment portal enabling authorization and on-line payments by credit card.
• Please enter credit card details and click MAKE A PAYMENT.
• After the authorization and your on-line credit card payment has been processed, ON-LINE RESERVATION INFORMATION of the selected hotel will be displayed together with CONFIRMATION OF THE RESERVATION, with RESERVATION NUMBER and with OK STATUS OF THE RESERVATION.
• In BOOKING INFORMATION you can click on PRINT VOUCHER to display and print the HOTEL ACCOMMODATION VOUCHER) and after clicking PRINT INVOICE you can display and print an INVOICE for booked and paid services.
• Don’t forget to print your HOTEL ACCOMODATION VOUCHER and present it at the booked hotel.
• You will be accommodated on the basis of the production of the HOTEL ACCOMODATION VOUCHER.
• At the moment of clicking on CONFIRMATION OF THE RESERVATION you will be automatically sent BOOKING INFORMATION by e-mail to an e-mail address entered by you in BOOKING FORM.
• After authorization of the on-line payment by your credit card you will automatically be sent a PAYMENT CONFIRMATION by e-mail.
• You will find a web link for repeated access to BOOKING INFORMATION, where you can PRINT HOTEL ACCOMODATION VOUCHER as well as PRINT INVOICE in a case where you have not already done so on completion of making a reservation.

BY BANK TRANSFER

• This option to pay by bank transfer will be displayed in the BOOKING FORM only if the booking is made 15 days minimum to arrival).
• When selecting bank transfer payment please press CONFIRMATION OF THE RESERVATION to display BOOKING INFORMATION in the selected hotel with RESERVATION NUMBER and with information to when it is necessary to make the bank transfer or pay in cash at the ESTEC s.r.o. address.
• In BOOKING INFORMATION you can click on PRINT INVOICE to display and print the INVOICE for the booked services with the bank details needed to make the payment.
• After clicking on BOOKING INFORMATION you will be able to see detailed information about your reservation with repeated notification of the invoice due date.
• BOOKING INFORMATION with a link to PRINT INVOICE and notification of payment will also be automatically sent to your e-mail address entered in the BOOKING FORM.
• It is necessary to settle the INVOICE before the due date; the reservation is automatically cancelled after the due date lapses.
• After your payment has been credited in the ESTEC s.r.o. account you will be sent an e-mail with PAYMENT CONFIRMATION and a website link to PRINT HOTEL ACCOMODATION VOUCHER.

CANCELATION OF RESERVATION

• To cancel reservation please open e-mail with BOOKING INFORMATION which you have received at the time of making the reservation.
• Click on the internet link – internet address stated in the e-mail.
• BOOKING INFORMATION will be displayed on our reservation portal, where you can click on CANCEL RESERVATION.
• This will immediately display a notification of cancellation of your reservation and information of posting the reservation cancellation details to your e-mail address.
• In this e-mail you will find CONFIRMATION OF RESERVATION CANCELLATION.
• Reservations can be cancelled without charge up to 4 days prior to the beginning of the reservation (arrival to the hotel).
• In the case of your having paid by credit card, the financial sum due will be credited to your credit card account within 10 days of cancellation of the reservation.
• In case that you have paid the reservation by bank transfer, reimbursement be credited to your account within 10 days of cancellation of the reservation.
• In case of cancellation of reservation 3 days and less prior to the beginning of the reservation (arrival to the hotel) you will incur cancellation charges in accordance with the GENERAL BUSINESS AND RESERVATION CONDITIONS at the amount of 1 night’s accommodation price.
• This cancellation charge at the amount of 1 night’s accommodation price will be deducted from the financial sum returned.
• In case that the reservation will not be taken up and will not be cancelled prior to its beginning you will be charged cancellation fees at the total amount of the paid-for reservation, these being automatically covered by the already paid reservation fee.